Privacy Policy bunus138 –
Your Personal Data Protection

1 Introduction

Bunus138 is committed to protecting the privacy of all users on our platform. We recognise that personal data is sensitive and valuable, and we handle it with the utmost responsibility.

This Privacy Policy applies to all information collected through the bunus138 website, mobile app, and all other service channels we operate. It describes the types of data we collect, the purposes of collection, how it's stored, and your rights as the owner of that data.

If at any time you have questions about how we handle your data, you can contact our privacy team directly through available support channels. We believe transparency is the foundation of trust, and your trust is something we safeguard with full dedication.

2 Data We Collect

Bunus138 collects various types of information depending on how you interact with our platform. Below is an overview of the data types we collect and the context in which they are collected:

3 How Your Data Is Used

All data collected by bunus138 is used for clear and legitimate purposes. We do not use your data for any purpose beyond what is stated in this policy:

• Process account registration and verify identity through the mandatory KYC process.
• Enable deposits, withdrawals, and all financial transactions on the platform to run securely.
• Detect and prevent fraud, money laundering, and suspicious activities.
• Provide effective customer support whenever you need assistance.
• Send important notifications related to your account, transactions, or policy changes.
• Comply with applicable legal requirements, regulations, and directives from relevant authorities.
• Improve services and user experience based on usage patterns analyzed in aggregate.

For marketing purposes, we will only contact you with promotions and offers if you have given consent to receive such communications. You may withdraw this consent at any time through your account settings or by contacting our support team.

4 Third-Party Data Sharing

Bunus138 does not sell or trade your personal data to any third party. However, there are limited situations where your data may be shared with the following parties for legitimate purposes:

• Payment service providers: Transaction details are shared with payment processors to enable your deposits and withdrawals to be processed securely.
• Game providers: Minimum necessary gaming data is shared with game provider partners to enable access to their games.
• Authorities: bunus138 will comply with lawful requests from authorities when required by law.
• Infrastructure service providers: Cloud and hosting service providers that help operate our platform are bound by strict privacy agreements.

All third parties involved in processing your data are bound by data processing agreements that require them to protect your information and use it only for specified purposes.

5 Data Security

Bunus138 implements multiple layers of technical and organisational security to protect your personal data from unauthorised access, loss, or accidental disclosure:

6 Cookies & Tracking Technologies

Bunus138 uses cookies and similar tracking technologies to enhance the user experience, maintain login session security, and analyse overall platform usage patterns.

• Essential cookies: Required for basic platform functions such as login, session management, and security. These cookies cannot be disabled.
• Functional cookies: Store your preferences such as language and display settings to enhance your experience.
• Analytics cookies: Help us understand how players use the platform so we can continue making meaningful improvements.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect platform functionality. Continued use of our website after the cookie notice is displayed is considered consent.

7 Your Rights

As a bunus138 platform user based in Malaysia, you have the following rights regarding your personal data that we hold. We are committed to fully respecting and facilitating these rights:

• Right to access: You may request a copy of the personal data we hold about you.
• Right to correction: If your information is inaccurate or outdated, you have the right to request immediate correction.
• Right to deletion: Under certain circumstances, you may request that your data be deleted from our systems.
• Right to withdraw consent: For data processed based on your consent, you may withdraw that consent at any time.
• Right to complain: You have the right to lodge a complaint with the relevant data protection authority if you believe your privacy rights have been violated.

8 Data Retention Period

Bunus138 retains your personal data only for as long as necessary to fulfil the original purpose of collection or as required by applicable laws and regulations.

• Active account data is retained while your account remains active and for a specified period after account closure to comply with legal requirements.
• Financial transaction records are retained in accordance with the retention periods required under applicable Malaysian financial laws.
• Customer support communication logs are retained for as long as necessary for dispute resolution and service improvement purposes.
• When data is no longer needed, it is deleted or anonymized securely in accordance with industry standard procedures.

9 Children's Data Protection

The bunus138 platform is strictly for individuals aged 18 and above. We do not intentionally collect or process any personal data from individuals under the age of 18.

If we discover that personal data of someone under 18 years of age has been inadvertently collected, we will take immediate steps to delete that data and close the account in question. If you have reason to believe that a child has registered on our platform, please contact us immediately.

10 Changes to the Privacy Policy

Bunus138 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements in how we protect your data.

When significant changes are made, we will notify registered members via email or in-platform notification before the changes take effect. The "Updated" date at the top of this page always reflects the latest revision date of this policy.

We encourage you to review this page regularly. Continued use of the bunus138 platform after changes are published means you accept the updated policy.

11 Contact Us About Privacy

If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your personal data, our team is ready to assist you:

• Live Chat: Available 24 hours a day, 7 days a week directly through the bunus138 platform.
• Email: [email protected] — we respond to all privacy enquiries within 14 business days.
• Telegram: The official bunus138 support channel on Telegram for faster responses.

For other related policy documents, you may also refer to Terms and Conditions and Responsible Gaming Guide us.